Accessibility
Can I book a companion ticket alongside a Coeur de l'Ocean Package Ticket?
A Companion Standard Ticket is available alongside all our ticket types. Unfortunately, we are unable to offer a Companion Coeur de l'Ocean Package Ticket due to the number of additional inclusions it has.
(See FAQ: 'How do I book a ticket for my Companion/PSH?' for more information).
Are service dogs allowed?
Yes, assistance dogs are welcome with documentation, including those from accredited training companies, and owner-trained dogs. Please be aware that if the dog's behaviour does not meet the required standards, entry may be denied. According to the Equality and Human Rights Commission, assistance dogs are highly trained to:
- Stay with their owner and not wander freely.
- Sit or lie quietly on the floor next to their owner.
- Avoid fouling in public areas.
All assistance dogs must remain on a lead at all times.
Are there any SEND sessions?
There are currently no specific SEND sessions available. If you would like to know about quieter times to visit, please contact your ticket agent.
Is the exhibition accessible for deaf people?
The exhibition is mostly visual, so it can be accessible for deaf people.
Is the exhibition accessible for blind people/people with visual impairments?
The exhibition is a visual and auditory experience and has no audio guide/exhibition guide in large print.
Where are the accessible toilets?
The exhibition is on 2 levels and accessible toilets can be found on level -1.
Is there a minimum age limit for the virtual reality headsets?
We recommend the Metaverse and VR experience for children aged five and above. At their own discretion, we welcome parents to sit younger children on their laps while the child wears the glasses, if desired.
Can electric mobility scooters be used in the Metaverse Room?
Unfortunately, electric mobility scooters are not permitted inside the metaverse space. The experience is not designed to ensure the safety of such vehicles - neither for the person using it nor for the people around. The VR glasses were never developed to be used while operating this type of mobility aid within the experience.
About The Experience
What is / What can I expect from The Legend of the Titanic: The Ultimate Exhibition?
This groundbreaking exhibition uses cutting-edge technology to bring the story of the Titanic to life in an approximate 120-minute experience.
Featuring:
- Immersive 360-degree projections
- A moving Virtual Reality tribute to the ship's orchestra
- A 5D Metaverse experience showcasing the Titanic's decks in breathtaking detail
- An exhibition hall featuring the real-life stories from those aboard the ship
- Display cases of replicas, artefacts and costumes from the film
- A family friendly AI activity room
- Purchasable food and drink at Cafe Parisien, inspired by the real on-board cafe
Are the artefacts from the Titanic?
No, the artefacts are originals from the sister ship of the Titanic, RMS Olympic, and from the White Star Line. Each piece reveals a fascinating insight into life onboard the Titanic and the Edwardian period.
Is the exhibition suitable for children?
The experience is accessible to all ages. Parental discretion is advised when deciding if the experience will be suitable for your child.
We recommend the Metaverse and VR experience for children aged five and above. At their own discretion, we welcome parents to sit younger children on their laps while the child wears the glasses, if desired.
Is there a lost and found contact?
If you misplace something within the experience, please alert a member of staff and they will try to help you retrieve your belongings. If you have left La Villette, please call 01 40 03 76 78. Lost property is kept for 15 days at the security post of La Villette, then objects are sent to the Prefecture.
Are there chairs available? Can I be seated during the exhibition?
The exhibition is a walk-through event. There will be seats in the immersive room and VR room.
Does the experience take place in an indoor or outdoor venue?
The exhibition is held in an indoor venue.
Will food and drinks be available on-site for purchase?
Yes, food, hot drinks and soft drinks will be available for purchase in the cafe at the end of the exhibition.
Please note that food and drink cannot be consumed within the main exhibition.
Can I bring food and drink?
No food and drink are allowed to be consumed inside the exhibition. If you need to bring specific food or medicine due to a pre-existing medical condition, please supply the relevant supporting medical evidence to our on-site team when you visit.
Is there a gift shop?
Yes, we have a gift shop inside the venue which accepts card payments only.
Will there be strobe lights?
Yes, strobe lighting will be used during the exhibition, which may affect customers who suffer from photosensitive epilepsy.
What are your opening hours?
Please check our ticketing agent websites for opening times. Entry closes 15 minutes after the final timeslot begins.
Do the metaverse/virtual reality headsets contain latex?
The Metaverse headsets contain latex. The Virtual Reality (VR) room headsets are latex free.
How long is the experience?
The Legend of the Titanic: The Ultimate Exhibition takes approximately 120 minutes to complete.
Is The Legend of the Titanic: The Ultimate Exhibition appropriate for all ages?
The Legend of the Titanic: The Ultimate Exhibition is suitable for all ages, however, we recommend the Metaverse and VR experiences for children aged five and above. At their own discretion, we welcome parents to sit younger children on their laps while the child wears the glasses, if desired.
0-3 years go free (no ticket purchase necessary). For children between the ages of 4-15, there are specially priced children's tickets available.
Please note, we are not able to accommodate pushchairs/prams inside the experience. Any children unable to walk must be carried by their caregivers.
Anyone 15 years and under must be accompanied by at least one ticket purchaser who is 18+ to enter the exhibition.
Can I take photos/video in the experience?
Yes! Please feel free to take pictures and videos to share with your friends and family, and on social media. Make sure to tag us at #LEGENDEDUTITANIC / @legendedutitanic
Please be sure to keep your flash off. We want you to be happy with the memories you capture and flash photography and video lighting can result in washed out photos.
Professional photography and video recording are strictly prohibited without prior written consent from Madrid Artes Digitales (MAD). If your camera or video gear appears to be professional, you may be asked to take your equipment out of the exhibition.
How should I dress for The Legend of the Titanic: The Ultimate Exhibition?
We encourage comfortable shoes and clothing so you can walk and stand for a long period of time.
Are there toilets?
Yes. Toilets are available inside the exhibition.
Where can I buy The Legend of the Titanic: The Ultimate Exhibition merch?
The Legend of the Titanic: The Ultimate Exhibition on-site store offers a wide variety of apparel and merchandise for purchase.
Where can I download The Legend of Titanic App?
The AR app has been created to enhance your experience of the exhibition. The app is available in five languages: English, Dutch, Spanish, German, and French. You can download the app here.
About Access to the Event
Can I take food and beverages into the exhibition?
Your own food or beverages are not allowed to be consumed inside the exhibition. You will be asked to dispose of any open foods/beverages before entering the experience.
Exceptions on medical grounds can be made but water must be in a lidded/sealed bottle. Please make the staff aware upon arrival.
Do I need to arrive at the start of my scheduled session?
The premises offers very limited space for guests arriving early to wait. Therefore, please try to arrive on time, max. 5 minutes before the start of your booked slot. Arriving more than 15-minutes late may result in you not being able to enter the exhibition.
What happens if I arrive late?
If you are late or experience any travel issues, please speak to our on-site team upon arrival and they will try and accommodate your booking at the next available slot. This is not guaranteed.
What is prohibited at the exhibition?
Electric vehicle batteries
All glass containers
Sharp or bladed objects
Blunt objects
Weapons of all categories, or replica/imitation weapons
Large bags and suitcases
Scooters
Food and drinks
Motorcycle helmets
Animals, except guide dogs for the blind
Security staff are the sole judges of which items are permitted to enter or not.
Is this a child-friendly environment?
The experience is a child-friendly environment. For more information please refer to the answer to: "Is The Legend of the Titanic: The Ultimate Exhibition appropriate for all ages?"
Can I smoke or vape?
No. Smoking on the premises (including the use of e-cigarettes) is strictly prohibited.
Are prams/buggies allowed?
Prams and buggies are not allowed to be brought into the exhibition (unless a child has a medical need, if so, documentation must be provided). To avoid disappointment, we kindly ask where possible for prams and buggies to be left at home.
Can I bring animals?
The exhibition is not suitable for animals, other than trained service dogs.
Can I bring a bag?
No bags larger than A4 are allowed within the exhibition.
Backpacks and large bags will not be allowed inside the exhibition.
About Tickets
Do you offer concessions?
Yes, we offer a reduced ticket price for:
Seniors (65+)
Students (18+)
Those in receipt of minimum sociaux with documentation.
Carte Culture holders - the cardholder only will receive a reduced ticket price.
Individuals are required to provide supporting documentation.
Do I need to print my ticket?
No, if you purchased your ticket(s) through Fever, your contactless tickets will be delivered directly in the Fever App.
I can't find my ticket. What should I do?
If you booked through Fever, you can find your ticket with the QR code in the Fever app, within the Tickets section.
Fever Ticket Support Centre.
Can I purchase a ticket at the door?
Yes, you can buy a ticket via card payment on the door. However this is subject to availability, so we advise to book in advance where possible, particularly on a Saturday/Sunday.
Do parents bringing their children need to purchase tickets?
Yes. You will need to have a valid ticket.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to another person for free. Any queries relating to your ticket(s) should be directed at the ticket outlet you booked through.
Terms and Conditions of Ticket Purchase
The official and only approved ticketing partners of this show are those listed on the event website ONLY. If any tickets are bought or sold through any other platform or secondary resale company, such as Viagogo, then the event organiser reserves the right to cancel the tickets. The ticket will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. The ticket is a personal, revocable license and, at all times, remains the property of the event organiser.
This ticket must be surrendered to the event organiser upon request. If you have tickets and are unable to attend the event, then please get in touch with the ticket agent you purchased through before trying to resell any tickets through any of the aforementioned resale sites.
Do children need to pay for a ticket?
All ages are welcome. 0-3 years go free (no ticket purchase necessary). For children between the ages of 4-15, there are specially priced children's tickets available. Anyone aged 15 and under must be accompanied by an adult (18+) to enter.
Who are the official ticket sellers for The Legend of the Titanic: The Ultimate Exhibition?
Official tickets for The Legend of the Titanic: The Ultimate Exhibition can be purchased via Fever.
Getting There
Where is The Legend of the Titanic: The Ultimate Exhibition located?
The event takes place at La Villette
The exhibition address is: 211 Av. Jean Jaures, 75019 Paris.
How do you get to The Legend of the Titanic: The Ultimate Exhibition?
Where possible, we would advise travelling by public transport.
BUS 75, 151 : Arret Porte de Pantin
BUS 139, 150, 152 : Arret Porte de la Villette
Metro 5 : Arret Porte de Pantin
Metro 7 : Corentin Cariou ou Porte de la Villette (on the other side of the Park)
Tramway 3B : Arret Porte de Pantin ou Porte de la Villette (Porte de La Villette is on the other side of the Park).
Is there bike parking available at the venue?
Yes, please see the below map.
Artefacts
Virtual Reality
360º Video
Metaverse Area
Interactive Kids Area
Café Parisien
Augmented Reality
School Visits and Educational Groups
Large Groups
Team buildings and private events
